Refund Policy

Due to the cosmetic and personal care nature of our products, all sales are final. To maintain strict hygiene and safety standards, we do not accept returns or exchanges once an item has been opened or used.

Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery at info@gracesnaturelles.ca. Please include clear photos of the item and packaging so we can facilitate a replacement or store credit.

General Terms
Shipping fees are non-refundable. By placing an order on our website, you acknowledge and agree to the terms of this Refund Policy.